FAQsJuly 21, 2021 2022-10-25 20:45
Frequently Asked Questions
Products & Materials
What is minky?
How do I wash my minky blanket?
Why are these blankets so expensive?
What makes you different than other companies?
Can I order a custom designed blanket or item by choosing different colors or types of minky and how long would it take?
Orders & Shipping
How does Plums and Pumpkins ship and how long does it take to ship?
All blankets on this website ship parcel post USPS 5-7 business days turn around time! We ship
priority for an additional charge.
When we have shipped your item you will get a tracking number. Once we have shipped your blanket it is in the hands of USPS. If your item is lost, damaged, or stolen you must go through USPS.
We currently only use USPS. We ship mostly on the next 1-2 business days and use parcel shipping 3-5 business days to get your item. We will also ship priority for an additional cost. That turn around time is usually 2-3 days.
Do you send tracking on orders?
Do you ship internationally or to Canada?
Yes; we love to ship internationally! If you are unable to receive an international rate through our shopping cart, please contact us directly.
All applicable duties, tariffs, and customs fees are the responsibility of the customer and can be paid for at the time of checkout. Packages rejected because of tariffs, cannot be refunded for shipping.
Can I order online and pick up at a local store? Do you do porch delivery?
Yes; Yes! Store Pick Up is available at Strawberry Fields. During online check out, you will be able to select the delivery method you would like. Once your order arrives at the store, we will notify you by email that it is ready for pick up. Please
make sure we have your correct contact information before you check out.
Allow up to 3 business days for your order to prepare to be shipped to your local store. Please pick up your order within 48 hours of notification. Store hours apply.
Porch delivery is also available upon request.
Do you do repairs?
Returns & Exchanges
Do you accept returns or exchanges?
We do not accept returns for payment refunds.
We do not accept exchanges for any reason.
We know you will love your blanket as much as we love making them! If there is a problem with your blanket within 14 days of receiving it, such as defects to the blanket, we will replace the blanket with a similar one, or let you choose a different blanket with the return of the old one. You will be responsible for return shipping, however we will cover the shipping on the new item.
*Each item is photographed to it’s very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.